Social Community Managers, the latest hybrid of geeks or the new cool? I never considered myself a geek until I stumbled on a site that defined a geek girl as:
1) Female (obviously)
2) Loves techie stuff, particularly innovation, computing and new media.
3) Not necessarily technically minded
OMG! I AM A GEEK!
When Wapatoome was defining the characteristics they would look for in community managers, I started by describing some of my characteristics, all the while I never considered myself a geek. Our top 10 key characteristics of a successful community manager;
There are a lot of discussions about how Twitter can be used to grow your brand awareness, increase loyalty, obtain valuable customer feedback and improve customer service so where do you start? One step at a time! A few years back a good friend of mine gave me this advice which I follow with just about everything I do.
Set a minimum number of posts to update your blog, being flexible enough to post high alert late breaking posts as needed.
Select specific categories/topics that will maintain the desired focus and needs of your audience. Segment the categories/topics to cover in a given month/year and how much for each.
Seasonality considerations plan ahead for special events and holidays that would impact a regular schedule, ensuring consistency and timeliness.